Ireland office closing statement

Ireland office closing statement

Dear customers,

We inform you that on Wednesday, April 20 we have closed our Dublin (Ireland) office, due to the centralization and specialization of processes to provide a better global service.

With this new global changes, we expect to improve the customer service using the power of a global company, more than 150 professionals and our agile logistics, guaranteeing as always record delivery times of 24-48 hours for international orders.

We announce all the news derived from the closure of our Ireland office:

1	New sales, technical and administrative great teams
	Our new sales, technical and administrative departments will continue to try their best to meet your needs:
	CHRISTIAN JEPSEN Northern and Central Europe Business Developer (+34) 682134235 nci@bydemes.com	CARLOS GRAÑA Inside Sales Director Europe (+34) 650081917 cieu@bydemes.com
	CRISTINA RODRIGUEZ Sales Assistant (+34) 699409966 orders@bydemes.com	GERARD VAN ENGELEN Technical Support (+31) 854894441 helpdesknl@bydemes.com
	CINZIA SERVALLI Account Manager accounts@bydemes.com
2	New returns and repairs process (DOA, RMA and credit notes)
	Our Technical team will continue to take care of all your returns and repair works (DOA, RMA and credit notes), based on the same web process. From now on, all products must be returned to our Barcelona warehouse with the completed returns form of our “RMA, DOA and credit notes” website section, once you have logged in. Failure to provide this form will result in a delay in credit/replacement goods.

	We remind you that, for your comfort, you can find out the status of your returns and repairs in real time in the same “RMA, DOA and credit notes” section In the “Request history”, you will have the information of the “Status” and you can obtain more information through “Voucher” button, such as the date of the request and reception to our workshop, technical details, estimated delivery date of the material and history of the repair process, with a comment by state.


3	Provide you presales and product technical advice
	Our sales and technical team will advise you about our most advanced security systems to ensure that you receive the most practical and functional solution, that perfectly suits your needs. Feel free to contact them:
	CHRISTIAN JEPSEN Northern and Central Europe Business Developer (+34) 682134235 nci@bydemes.com	CARLOS GRAÑA Inside Sales Director Europe (+34) 650081917 cieu@bydemes.com
	GERARD VAN ENGELEN Technical Support (+31) 854894441 helpdesknl@bydemes.com
4	Extensive catalogue and constant innovation
	We will continue to have the latest technologies among our extensive and advanced portfolio of products and brands, original and at competitive prices.
5	Permanent stock and shipments in 24-48h
	You will continue receiving the most advanced security systems in permanent stock within a 24-48-hour period, from our logistics centre in Barcelona, thanks to its great capacity and our agile logistic.

We take this opportunity to send a cordial greeting and thank you for placing your trust in our company