After Sales Technical Support

At your fingertips, the largest technical support service on the market

Use the following communication channels to request technical assistance:

  • Telephone

  • From Monday to Wednesday from 8 a.m. to 5 p.m. and from Thursday to Friday from 8 a.m. to 4 p.m.
  • We will register the request in our system and contact you as soon as possible

Make sure you have the following information ready, necessary to be able to generate a ticket with our Technical Support Service:

  • Name and VAT number of the company
  • Contact name, telephone and e-mail
  • Product category (CCTV, Intrusion, Access Control, Fire, Video analysis, Software or Others)
  • Product brand, reference and serial number

Remote connection software:

We have the most efficient and fastest reference Technical Department in the sector, which offers a personalized solution as soon as possible. As a By Demes customer, you will be able to manage any incident in real time and online, being able to make direct contact with the manufacturer if necessary.

  • Allow your assigned technician to connect to your device
  • Solve incidents in a practical and fast way
  • No installation required
  • Free download for By Demes Group customers

In the last year…

More than 30,000 calls answered from Technical SupportMore than 30,000 calls answered from Technical Support
More than 14,000 RMA/DOA/Credit notes madeMore than 14,000 RMA/DOA/Credit notes made
More than 30 specialized technicians guarantee the best serviceMore than 30 specialized technicians guarantee the best service

Thank you for trusting By Demes!