After Sales Technical Support

At your fingertips, the largest technical support service on the market

Use the following communication channels to request technical assistance:

  • Telephone

  • From Monday to Wednesday from 8 a.m. to 5 p.m. and from Thursday to Friday from 8 a.m. to 4 p.m.
  • We will register the request in our system and contact you as soon as possible

Make sure you have the following information ready, necessary to be able to generate a ticket with our Technical Support Service:

  • Name and VAT number of the company
  • Contact name, telephone and e-mail
  • Product category (CCTV, Intrusion, Access Control, Fire, Video analysis, Software or Others)
  • Product brand, reference and serial number

Remote connection software:

We have the most efficient and fastest reference Technical Department in the sector, which offers a personalized solution as soon as possible. As a By Demes customer, you will be able to manage any incident in real time and online, being able to make direct contact with the manufacturer if necessary.

  • Allow your assigned technician to connect to your device
  • Solve incidents in a practical and fast way
  • No installation required
  • Free download for By Demes Group customers

In the last year…

More than 30,000 calls answered from Technical SupportMore than 30,000 calls answered from Technical Support
More than 14,000 RMA/DOA/Credit notes madeMore than 14,000 RMA/DOA/Credit notes made
More than 30 specialized technicians guarantee the best serviceMore than 30 specialized technicians guarantee the best service

Thank you for trusting By Demes!

xs
sm
md
lg
xl