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Download center RMA, DOA and credit notes Akuvox Cloud Installer QUBINO Configurator After Sales Technical Support
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Private area Registry

CCTV
Video Door Phones
Access Control
Intrusion
Fire
Networking
IoT SmartHome
SIM Cards
- SIM Cards

CCTV

Analog Cameras HD/CVBS
Analog Recorders HD/CVBS
Network Cameras
Thermal Cameras
Network Recorders
Control Center & Keyboards
Storage Systems
Monitors
Video conference
Smart Cities Solutions
Video Analysis
SR7 Fire Detection
Twisted Pair Transmission
Accessories
CCTV Kits

Video Door Phones

Akuvox
HYUNDAI
Dahua
Ezviz
ALARM.COM

Access Control

Access Ctrl/Presence
Round Ctrl
Locks
Vehicles/Elevators
Software / Servers
Anti-Theft Systems
NÜO Intercoms
Accessories

Intrusion

ALARM.COM Systems
VESTA Alarm
VESTA Medical Alarm
DAHUA systems
U-PROX Systems
Pyronix / HIKVISION systems
HONEYWELL® systems
PARADOX® systems
VISONIC® systems
DSC® systems
DIY Home system alarm GRADE 1
Alarm Transmission & Reception
Volumetric Detectors
Shock and Impact Detectors
Magnetic Contacts
Special Detectors
Perimeter Detection
Sirens
Anti-theft protection by fog
Proactive safety smoke
Cables
Accessories

Fire

Analog Systems
Conventional Systems
CO / Gas Systems
Extinguishing Systems
Standalone Systems
Aspiration Detection
Communication modules IP - 4G
Flame Detectors
PA Systems and Voice Evacuation
Retainers
Accessories

Networking

Routing
Switching
Wireless
Network accessories

IoT SmartHome

LifeSmart
Sensors and detectors

Request a replacement of material purchased less than 30 days ago (DOA)

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RMA, DOA and credit notes

Download center
RMA, DOA and credit notes
Akuvox Cloud Installer
QUBINO Configurator
After Sales Technical Support

REQUEST HISTORY REQUEST A RMA REQUEST A DOA REQUEST A CREDIT NOTE

Our technical reference department will manage your repairs, replacements and credit notes as soon as possible to guarantee a quality after-sales service.

Before filling in the form, check our terms and conditions about our repairs, replacements or credit notes.

Company data

Company *

VAT no. *

Phone no. *

E-mail *

Repeat e-mail *

Contact person *

Select your country

Select your country *

French

Language *

Postal code *

Province *

Location *

Address *

Material

Indicate the product reference, the serial number, the delivery note / invoice number and the purchase date. The first line is mandatory.

By Demes reference *

Serial number *

Invoice number *

Date of purchase

Fault

Failure to provide a detailed description of the fault, will increase the repair end date by 15 days.

Fault

Fault *

Description of the fault

0 / 500

Upload image or PDF file

Technical team code *

Confirmar

Company data

Company

VAT no.

Phone no.

E-mail

Contact person

Address

, .

Material

By Demes reference	Serial number	Delivery note number	Date of purchase

Fault

Fault

Description of the fault

Technical team code

Warning

In case of need for replacement of equipment, the customer must first contact the Technical Support and then request a DOA via the web form.

IMPORTANT: The DOA will not be processed without the Technical Support ticket number and the Technical Support's response will not be binding compared to the physical inspection of the equipment at our premises.

Contact the Technical Support: https://bydemes.com/en/support/after-sales-technical-support