After Sales Technical Support

At your fingertips, the largest technical support service on the market

Use the following communication channels to request technical assistance:

Telephone
From Monday to Wednesday from 8 a.m. to 5 p.m. and from Thursday to Friday from 8 a.m. to 4 p.m.
We will register the request in our system and contact you as soon as possible

Make sure you have the following information ready, necessary to be able to generate a ticket with our Technical Support Service:

Name and VAT number of the company
Contact name, telephone and e-mail
Product category (CCTV, Intrusion, Access Control, Fire, Video analysis, Software or Others)
Product brand, reference and serial number

Remote connection software:

We have the most efficient and fastest reference Technical Department in the sector, which offers a personalized solution as soon as possible. As a By Demes customer, you will be able to manage any incident in real time and online, being able to make direct contact with the manufacturer if necessary.

Allow your assigned technician to connect to your device
Solve incidents in a practical and fast way
No installation required
Free download for By Demes Group customers

In the last year…

More than 30,000 calls answered from Technical Support

More than 14,000 RMA/DOA/Credit notes made

More than 30 specialized technicians guarantee the best service

Thank you for trusting By Demes!

At your fingertips, the largest technical support service on the market

Telephone

Remote connection software:

In the last year…