At your fingertips, the largest technical support service on the market
Use the following communication channels to request technical assistance:
Make sure you have the following information ready, necessary to be able to generate a ticket with our Technical Support Service:
- Name and VAT number of the company
- Contact name, telephone and e-mail
- Product category (CCTV, Intrusion, Access Control, Fire, Video analysis, Software or Others)
- Product brand, reference and serial number
Remote connection software:
We have the most efficient and fastest reference Technical Department in the sector, which offers a personalized solution as soon as possible. As a By Demes customer, you will be able to manage any incident in real time and online, being able to make direct contact with the manufacturer if necessary.
- Allow your assigned technician to connect to your device
- Solve incidents in a practical and fast way
- No installation required
- Free download for By Demes Group customers
In the last year…
Thank you for trusting By Demes!